Terms and Conditions

1. Services

Zain Movers and Packers provides residential and commercial moving services across the United Arab Emirates, including but not limited to:

• House, apartment, and villa moving
• Office and commercial relocations
• Furniture dismantling, packing, transport, and reassembly
• Packing and unpacking services
• Single-item and heavy furniture moving
• Inter-emirate relocations (for example, Dubai to Abu Dhabi, Al Ain to Sharjah)

The specific scope of work for each move is defined in the quote provided to the Customer before the move begins.

2. Quotations and Pricing

• All quotes are provided free of charge via phone, WhatsApp, or our website quote form.
• Quotes are based on the information provided by the Customer, including photos, videos, or verbal descriptions of the items to be moved.
• Once a quote is confirmed by both parties, the price is fixed and will not change on moving day — unless the actual scope of work differs significantly from what was originally described by the Customer.
• If additional items, rooms, or services are discovered on moving day that were not included in the original quote, we will discuss and agree on an adjusted price with the Customer before proceeding with the additional work.
• Quotes are valid for 14 days from the date they are issued, unless otherwise stated.

3. Bookings and Scheduling

• A move is considered booked once the Customer confirms the quote, the moving date, and the pickup and delivery addresses.
• We make every effort to arrive at the scheduled time. However, due to traffic conditions, building access restrictions, or preceding jobs running longer than expected, minor delays may occur. We will notify the Customer as early as possible if there is a delay.
• For same-day or urgent moving requests, availability depends on team and truck capacity at the time of the request.

4. Customer Responsibilities

The Customer agrees to the following:

• Accurate information: Provide truthful and complete details about the items to be moved, including any oversized, fragile, or high-value items.
• Access: Ensure that the moving team has clear access to both the pickup and delivery locations, including working elevators (if applicable), parking space for the truck, and any required building NOCs or moving permits.
• Building permits: Many buildings in the UAE require a No Objection Certificate (NOC) or moving permit. While we provide our trade licence documents to assist with this process, obtaining the actual permit from building management is the Customer's responsibility.
• Prohibited items: The Customer must not include illegal, hazardous, flammable, or explosive materials in the move. We reserve the right to refuse to transport any items we deem unsafe.
• Valuables: Cash, jewellery, passports, important legal documents, and irreplaceable personal items should be kept with the Customer at all times and not packed into moving boxes.

5. Packing and Handling

• When the Customer books our full packing service, we provide all necessary packing materials including carton boxes, bubble wrap, stretch film, packing tape, and wardrobe cartons.
• We take all reasonable care in packing, loading, transporting, unloading, and reassembling the Customer's belongings.
• Certain items — including live plants, perishable food, and pets — are not covered by our packing and transport services.

6. Payment Terms

• Pay Upon Satisfaction: The Customer pays the agreed amount after the moving job is complete and the Customer has inspected the delivered items.
• No advance deposit is required.
• Accepted payment methods include cash on completion, direct bank transfer, and business cheque for commercial and corporate clients.
• Full payment is due on the day of service completion, unless a different arrangement has been agreed in writing.
• If the Customer disputes the quality of the work, we will attempt to resolve the issue on the spot (for example, re-adjusting furniture or fixing assembly issues). Payment is expected once the issue is resolved to the Customer's reasonable satisfaction.

7. Cancellation and Rescheduling

• Cancellation by Customer: If the Customer needs to cancel a booked move, we request at least 24 hours' notice before the scheduled moving date. Cancellations made with sufficient notice incur no charges.
• Late cancellations: If the Customer cancels after the moving team has already been dispatched or has arrived at the pickup location, a cancellation fee may apply to cover transportation and labour costs. This fee will be communicated clearly before being charged.
• Rescheduling: The Customer may reschedule a booked move at no extra charge, subject to our availability on the new date.
• Cancellation by us: In rare cases such as severe weather, vehicle breakdown, or unforeseen circumstances, we may need to reschedule the move. We will notify the Customer immediately and offer the next available date at no additional cost.

8. Liability and Insurance

• We carry goods-in-transit cargo insurance to cover your belongings during transport.
• Furniture damage: If our team damages an item during the move, we will attempt to repair it. If repair is not possible, we will negotiate a fair compensation based on the item's current market value, not its original purchase price.
• Property damage: If our team causes damage to walls, door frames, or flooring at the pickup or delivery location, we will arrange repair or provide reasonable compensation.

Liability limitations. We are not liable for:

• Damage to items that were already in a fragile, worn, or defective condition prior to the move.
• Damage caused by inherent defects in the item — for example, particle board furniture that breaks under its own weight during normal handling.
• Loss or damage to items that the Customer packed themselves, unless our team was negligent in transporting them.
• Damage resulting from circumstances beyond our control, including but not limited to traffic accidents caused by third parties, natural disasters, or government-imposed road closures.

Claim period. Any claims for damage must be reported to us within 48 hours of the move being completed. Claims reported after this period may not be eligible for compensation.

9. Force Majeure

We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to severe weather, natural disasters, government restrictions, road closures, pandemics, or civil unrest. In such cases, we will work with the Customer to reschedule at the earliest available opportunity.

10. Intellectual Property

All content on our website — including text, images, logos, and design — is the property of Zain Movers and Packers and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content from our website without our prior written consent.

11. Website Use

• Our website is provided for informational purposes and to facilitate booking of our moving services.
• We make reasonable efforts to ensure that the information on our website is accurate and up to date, but we do not guarantee that all content is error-free at all times.
• We are not responsible for any temporary unavailability of the website due to technical issues, maintenance, or factors beyond our control.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact Zain Movers and Packers:

• Phone: +971552550285
• WhatsApp: +971552550285
• Email: zainmoversandpackers@gmail.com