Privacy Policy

Information We Collect

We collect the following types of personal information when you interact with us.

Information You Provide Directly

• Contact details: Your name, phone number, email address, and WhatsApp number.
• Moving details: Your current address, new address, property type, preferred moving date, and a description of items to be moved.
• Photos and videos: Room photos or video walkthroughs you send us on WhatsApp for quoting purposes.
• Payment information: Payment method preference (cash, bank transfer, or cheque). We do not collect or store credit card numbers.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: Browser type, operating system, and screen resolution.
• Usage data: Pages visited, time spent on site, and referring URL.
• IP address and approximate location: Used for analytics and to serve locally relevant content.

This data is collected through cookies and similar tracking technologies (see the Cookies section below).

How We Use Your Information

We use your personal information for the following purposes:

• To provide moving quotes: We use your contact details and moving information to prepare accurate, fixed-price quotes.
• To deliver our services: We use your addresses and item descriptions to plan and execute your move.
• To communicate with you: We contact you by phone, WhatsApp, or email to confirm bookings, provide updates, and follow up after your move.
• To improve our website: We use anonymous analytics data to understand how visitors use our site and to improve the user experience.
• To comply with legal obligations: We may retain certain records as required by UAE law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We may share your personal information only in the following limited situations:

• Our moving team: Your name, phone number, and addresses are shared with our assigned moving crew so they can complete your relocation.
• Service providers: We may share limited data with third-party tools we use for website hosting, analytics (such as Google Analytics), and communication (such as WhatsApp Business).
• Legal requirements: We may disclose your information if required by UAE law, court order, or government authority.

We do not share your personal data with advertisers or unrelated third parties.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse:

• Access to customer data is limited to authorised staff members who need it to perform their job.
• Photos and videos sent for quoting purposes are used only for that purpose and are not shared publicly.
• Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

While we take these precautions seriously, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy:

• Quote requests: If you request a quote but do not book a move, we retain your information for up to 12 months and then delete it.
• Completed moves: If you book and complete a move with us, we retain your records for up to 3 years for warranty, follow-up, and legal compliance purposes.
• Website analytics: Anonymous usage data is retained as configured by our analytics provider (typically up to 26 months).

You may request deletion of your personal data at any time by contacting us using the details below.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. These include:

• Essential cookies: Required for the website to function properly (for example, form submissions).
• Analytics cookies: Used by Google Analytics to understand how visitors interact with our site. These cookies collect anonymous data only.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to external websites, such as Google Maps, WhatsApp, or social media profiles. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it promptly.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Delete your personal data (subject to legal retention requirements).
• Withdraw consent for us to contact you for marketing or follow-up purposes.

To exercise any of these rights, contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or want to request access to, correction of, or deletion of your personal data, please contact Zain Movers and Packers:

• Phone: +971552550285
• WhatsApp: +971552550285
• Email: zainmoversandpackers@gmail.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.